Sr. Manager HR Service Delivery and Automation

​​See yourself at Twilio. Join the team as Twilio’s next Sr. Manager HR Service Delivery and Automation.Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.About the job This position is a critical role on our HR Technology team to lead the digital people experience, encompassing oversight of  the implementation, integration and management of our ServiceNow HR Service Delivery (HRSD) module. This role plays at multiple altitudes - having a deep understanding and capabilities within Twilio’s system configuration, and using that technical knowledge to define and drive a holistic experience platform strategy.  Additionally, the role involves partnering with the AI and IT teams to build our strategy for automation and Artificial Intelligence (AI) that align with Twilio’s overall HR strategy to provide Twilion’s great digital experiences at global scale.