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We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
What you will do As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate. Investigate, process and document application defects passed to the Application Support team. Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation. Handle customer escalations, taking ownership of complicated…
We are in business for people. We believe that people-centric organizations do great things when their people can do great work. We transform work to be more meaningful and inspiring through software that’s self-driving, adaptive and intuitive; intelligently automating administrative tasks and providing easy access to the answers people need.
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Get the app or see similar offers.