Technical Support Consultant

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About the role

Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for. Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

What you will do

As a Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
Investigate, process and document application defects passed to the Technical Support team.
Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.

People for
Customer Support
Interested to work in
Wrocław
Who specialize in
Customer Service & Support
And have following skills
SQL or REST API or Customer Support or Windows
We are looking to fill a
Full-time position
For talents with seniority
Mid-level
With a capacity of
40 hours per week
And we are happy to pay
Get the app to see

The story

We are in business for people. We believe that people-centric organizations do great things when their people can do great work. We transform work to be more meaningful and inspiring through software that’s self-driving, adaptive and intuitive; intelligently automating administrative tasks and providing easy access to the answers people need.

There are

1001+

employees in the company

100M to 500M

Company annual revenue

Offices

Headquartered in Netherlands, Unit4 has teams all over the world, delivering a better enterprise software People Experience for organizations in the business of helping people.