Customer Success Manager Iberia (all genders)

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About the role

The opportunity

As a Growth Manager at Urban Sports Club, your primary role is fostering successful relationships between Urban Sports Club and our Corporate Customers. From initial onboarding to renewal processes, you'll cultivate trust and rapport with our valued clientele. Your passion for promoting an Active Lifestyle will be key in inspiring both our team members and corporate partners alike. Based in either Lisbon, Madrid, or Barcelona, you'll collaborate closely with our B2B customers, contributing to our vision of creating a world where everyone embraces the joy of sports.

Your responsibilities

You are responsible for the onboarding of recently acquired customers
You create an effective and customer-centric approach to reach High Activation goals
You support the Acquisition Team closing high impact deals, ensuring a smooth transition to Onboarding Phase
You are independently responsible for your customer portfolio and build up long-term customer relationships
You implement actions to grant a smooth journey from Onboarding to Renewal
You analyse the performance of your customers and develop them strategically
You identify Upsell opportunities and negotiate with customers accordingly
You document all your activities in our CRM system

People for
Customer Support
Interested to work in
Barcelona or Madrid or Lisbon
Who specialize in
Customer Success Management
And have following skills
Data Analyst
We are looking to fill a
Full-time position
For talents with seniority
Mid-level
With a capacity of
40 hours per week
And we are happy to pay
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The story

Workout whenever, wherever and however you like – indoors, outdoors and online. Enjoy the most flexible sports and wellness offer in Europe!

There are

201 – 500

employees in the company

50M to 100M

Company annual revenue

Offices

Headquartered in Berlin and with 8 additional European offices, the team at Urban Sports Club is made up of 500+ dynamic and open-minded employees dedicated to our mission: to inspire people to lead an active and healthy life. To do so, we support one another, we push one another, and we help each other grow. We are each others’ coach and cheerleader.