Payments Change Manager

The role requires a Change Manager with experience of delivering significant change programmes across multiple countries.  Payments experience, preferably obtained in a Retail Fuels environment or a multi-site retail operation, is preferred but not essential.  The role assumes overall accountability for managing the change, driving delivery and actions, identifying process change, coordinating training and comms, managing suppliers and internal stakeholders.  Strong organisational skills are required as it is anticipated that the change will be delivered to multiple OUs in parallel. Principal Accountabilities:

• Take personal ownership and accountability for the efficient delivery of the business change workstream.
• Develop and deliver comprehensive change plans for each OU to ensure successful switchover for staff and customers to the new systems and process.
• Work with the OUs and central teams to adapt business processes and deliver to all staff - including marketing, partnership strategy, CRM, offer management, terms and conditions, reporting, call centre ops, finance, and retail staff – through a combination of training and comms.
• Develop customer comms plan and work with each OU to localise for their customer base.
• Manage dependencies on external projects including site automation and terminal replacement.