Customer Success Manager

Volumental is the footwear industry's leading FitTech™ company, using 3D scans and a one-of-a-kind, AI-powered recommendations engine (with 50 million individual foot scans... and counting) to match everyone with the footwear styles and sizes that fit them best whether you are shopping in-store or online. Our vision is “a world without sizes, where every body fits”. With top brand and retail partners worldwide, including New Balance, Red Wing Shoes, The Athlete's Foot, Ecco, Fleet Feet, Intersport, Sun & Sand Sports, and XXL, our footprint spans 3000+ stores across 53 countries, and growing! About the roleAs a Customer Success Manager, you will interact with people across the footwear industry in a B2B environment - from HQ leaders to in-store sales associates and managers.CSMs ensure that both internal and external stakeholders have the insights, resources, and guidance needed to ensure optimal usage and value of our products. We are a scale-up, so you will have many opportunities to step up, lead and make your mark in the CS team and beyond. The selected candidate will be expected to share their Customer Success expertise with the team and contribute significantly to evolving our Customer Success practices to align with market standards.