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Customer Support Team Lead

Bolt
4.1 (163)
Hybrid-remote
MY flagKuala Lumpur
Join Boltfrank ai
Be a part of Bolt, the European super-app with over 150 million customers in 45+ countries, reshaping urban transportation globally.
Join Bolt
Company Missionfrank ai
Bolt is committed to making cities for people, not cars, by providing alternatives like ride-hailing, shared cars, scooters, and food delivery to reduce pollution and accidents.
Company Mission
Global Presencefrank ai
Operating in 45 countries and 500 cities, Bolt boasts 100 million customers globally, with a significant footprint in Africa and Europe. Join a truly global enterprise.
Unique Benefitsfrank ai
Enjoy unparalleled professional growth and unique career opportunities while working with some of the smartest people in fast-moving, autonomous teams.
Lead Customer Supportfrank ai
As a Customer Support Team Lead, you will own the Ride hailing Malaysia market, solving customer issues, and leading a team of specialized customer support staff locally.
Key Responsibilitiesfrank ai
Responsibilities include collaborating with stakeholders, analyzing data to improve services, and coaching your team to deliver great results, ensuring customer satisfaction.
Essential Skillsfrank ai
The ideal candidate should be fluent in English and Malay, thrive in fast-paced environments, excel in data-driven decisions, and have effective project and stakeholder management skills.
Hybrid Workfrank ai
Enjoy the flexibility of a hybrid working model, based in Kuala Lumpur, enabling you to balance your professional and personal life effectively.
Inclusive Culturefrank ai
Bolt fosters an inclusive environment where diversity of race, religion, gender identity, sexual orientation, and abilities is welcomed and celebrated.
Why Apply?frank ai
Join Bolt to shape the future of mobility, impact millions, work with top talent globally, and achieve professional growth in a supportive and flexible work environment.
View or apply

Wilhelmsen • On-site in Kuala Lumpur

Scale-up

Customer Support Specialist

This job opening is already off the market.
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About the role

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Job title CS Specialist, FSS Purpose CS Specialist is part of the fss service helpdesk team. CS Specialist is responsible to attend to Service Now (SN) tickets within the specified SLA, resolve SN tickets (within scope) and analyse trending of tickets. CS Specialist is also expected to look into continuous improvement.

Interrelations

The position reports to Manager. Formal authorities Has the authority to act within this Functional Description and within the chart of authority as outlined in the company’s Global Integrated Management System (GIMS). Main responsibilities Position-holder is responsible for:

  • Ensuring that all tickets are escalated to the relevant teams within Finance Shared Services (FSS)
  • Resolving tickets (within scope) in a timely, customer-oriented manner
  • Ensuring the quality standards for all tickets are met or exceeded regarding accuracy of ticket data including client demographic information, problem description, resolution, etc.
  • Supporting continous improvement of services in quality and effectiveness
  • Analysing ticket trends and ensuring that improvements are being made for recurring queries
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Wilhelmsen is open for

  • People for
    Customer Support
  • Interested to work in
    Kuala Lumpur
  • Who specialize in
    Customer Service & Support
  • And have following skills
    SAP or Oracle or Accounting or Customer Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Committed to shaping the maritime industry, through our market-leading products, services and support, we also seek to develop new opportunities in renewables, zero-emission shipping, and marine digitalization. We take innovation, sustainability and unparalleled customer experiences one step further.
There are

1001+

employees in the company

500M+

Company annual revenue

Offices

We are headquartered in Norway. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.
  • Norway flagOslo
    Extra vacations
    Flexible hours
    Remote work
    Free coffee
    Team events
Office imageOffice imageOffice image

Learn more about Wilhelmsen

Wilhelmsen enters into agreement to acquire Stromme to join forces on cargo hold cleaning and create an even better offering for customers - Wilhelmsen

Wilhelmsen enters into agreement to acquire Stromme to join forces on cargo hold cleaning and create an even better offering for customers - Wilhelmsen

wilhelmsen.com

Wilhelmsen to increase ownership in NorSea - Wilhelmsen

Wilhelmsen to increase ownership in NorSea - Wilhelmsen

wilhelmsen.com

Markets

We have the biggest maritime network in the world, capable of delivering to over 2 200 locations globally.

Follow Us

Wilhelmsen is open for

  • People for
    Customer Support
  • Interested to work in
    Kuala Lumpur
  • Who specialize in
    Customer Service & Support
  • And have following skills
    SAP or Oracle or Accounting or Customer Support
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Mid-level
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.