CX Project Manager

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. How you’ll make an impact The Customer Experience Project Manager will lead the delivery of projects and initiatives which will enable us to deliver on our strategy, redefine leading service practices, and manage risks effectively across our projects. This role involves leading projects from concept to operational handover, ensuring effective planning, scoping, scheduling, and delivery of key outputs to achieve project outcomes. Emphasis will be on project management, risk assessment, and problem-solving to drive continuous improvement in CX. Balancing high standards of work, innovation, and speed to execution will be key to success. The…