Product Support (Italian/French)

Are you a good problem-solver, a quick learner, interested in technology, and fluent in European languages? We’re looking for a caring, motivated, and self-starting person to join our product team in Hanoi to support our users' needs, who are property managers and guests of vacation rentals all around the world. As this role directly supports our users, most of whom are based in Europe, the hours of work will be non-standard, and some shift work may be required.What will I be doing?

• Provide exceptional customer service and support to our users via various communication channels (email, chat, phone)
• Troubleshoot and resolve user inquiries, issues, and complaints in a timely and efficient manner
• Act as a problem-solver, finding creative solutions to meet the needs of our users
• Collaborate with cross-functional teams to address user concerns and improve our product offerings
• Stay up-to-date with the latest features and updates of our platform to effectively assist users
• Maintain accurate records of user interactions and provide feedback to improve our processes  Skills and experience
• Freshers are welcome and encouraged to apply.
• University-level education in Italian or French.