Enabling employee growth and developing their knowledge, skills, and capabilities is more critical than ever for driving business performance. One of the companies that excels at Learning & Development (L&D) activities is Oxylabs – a tech company and a front runner in market innovations for web-scraping infrastructure solutions.
We sat down withFrederika Dovgal, Learning and Development Manager, and talked about how Oxylabs is nurturing its internal resources and creating talent growth.
🔵 How would you describe Oxylabs as a company?
Oxylabs is a hyper-dynamic company driven by people full of creative potential, often figuring out the way forward by experimenting, sometimes failing but most importantly – always learning.
🔵 What kind of value does Learning and Development create at a company?
Well-structured L&D strategies can, over time, create innumerable benefits. To begin with, aligning L&D strategies with company directions leads to ongoing, mutual growth for both the company and its employees.
Businesses have the opportunity to hire a junior professional and see that person grow until they reach a senior position. Over time, the employee’s overall value grows together with the company. It’s also valuable to have an L&D strategy because it promotes loyalty. These days people tend to look for a working environment where they can learn and grow personally and professionally, meaning a simple static day-to-day job is not enough anymore.
It’s a win-win both ways. The companies benefit from attractive value propositions and natural employee growth, whereas employees get all the necessary tools to take all they can from the company.
So, in our case, Oxylabs excels at this because the hunger for knowledge is one of the critical values. We encourage people to learn by trial and error. There is no fear of failure, as we promote thoughtful feedback, openness to failure, and knowledge sharing. Thus, when faced with a challenge or a potential failure, we see it as an opportunity to learn and grow.
Combined with other L&D tools, we are able to create an environment where people are hungry for more challenges and knowledge.
🔵 What are the different professional and personal growth opportunities offered at Oxylabs?
“On paper,” our offer is more or less similar to any other larger IT company in the market. We offer internal & external training, organize conferences, provide access to online learning platforms, and constantly update our book library and others.
What is probably unique compared to the competition is that we provide guidance and support on the available resources based on employee, role, or team development needs. A lot of the effort goes into collecting these puzzle pieces to create a coherent picture of the professional and personal growth opportunities, aka specialized learning journeys directed towards career development. For this, we often apply a blended learning approach.
🔵 What measures do you take to promote learning and development?
First and foremost, we aim to establish a continuous learning culture, where learning is not happening in one-off instances, but rather make it a constant process with direct connection and impact on the job that can still be as fun.
We do feel a constant demand for learning from our colleagues, regardless of whether we promote it intentionally or not. That said, we often organize one-off initiatives to nurture such a learning culture and engage those who haven’t yet found their angle for growing.
An example of this would be the Learning Month initiative, where we organize an intense amount of various training sessions on different topics to encourage maybe a bit more passive people to participate and ignite their passion for learning.
But looking at the broader picture, people often forget that they have all the resources needed to grow or do not know where to start or what kind of value learning can bring. That’s why aside from the continuous learning model, we have to do some marketing actions to help newcomers engage in L&D opportunities or empower those who may lack some initiative.
Overall, once a person wants to grow, all we need to do is help them navigate their growth path.
🔵 How do you manage training tech and administrative teams as diverse as they are? Do you have a different approach depending on the skills needed to develop?
I would say the approach is more or less the same. However, there are a couple of layers to these training programs.
In the first layer, tech and administrative teams share everyday training needs. For example, the World Economic Forum has named the following top skill types of 2025 – problem-solving, self-management, working with people, technology use, and development. So, these competencies are vital, whether you work in tech or administrative teams.
Apart from core competencies that administrative and tech people share, any role, whether a tech or managerial position, has its specifics. I will never be able to teach tech roles any tech topic, nor, most likely, will external training fully cover the needs of how things are done in different companies based on those companies’ processes and standards.
Here, as I like to say, the role of L&D is “connecting people.” Sharing common challenges and experiences can be the best source of knowledge, and our part as L&D is to bring these people together, be it through mentorship programs or guilds.
🔵 What kind of training do you organize? Are those just professional growth training, or are the options to choose personal growth training?
We do both as it goes hand in hand, and it actually loops back to the training program layers we discussed earlier. Self-management and working with people are some of the fundamental (inter-) personal skills employees of all roles share a need. We have open training on personal effectiveness and collaboration, and there are always online resources available with plenty of content on personal growth.
For professional growth, as mentioned earlier, we are working on job role-specific learning journeys, a big part of which is based on internal expertise and knowledge sharing.
We offer over 40 training subjects, internal language courses, access to over ten online learning platforms, and an internal library. It’s worth mentioning that these are just internal resources, with regular external training depending on the people’s learning journey needs.
🔵 Do you use more internal resources or reach out to external services?
We blend both, yet we search for resources internally first, especially if we are talking about the layer where the subject knowledge primarily resides with the people of a particular role.
We see more long-term value and better applicability of internal resources, not talking about the benefits of building a stronger community where colleagues not only take but also give and, in such a way, actively participate in shaping our learning culture.
But mind that when we talk about internal subject matter experts (SMEs), it often is that SMEs know the subject very well but are not always very good at explaining it to, say, junior colleagues. For this purpose, we also need to strengthen internal trainers’ competencies. And this we do with the train-the-trainer program provided by L&D.
🔵 Are the people keen on participating in the training? What persuades them the most?
Generally, there is no need to force training onto people just for the sake of it. Since our company’s culture is based on feedback and continuous growth, learning in various shapes and forms is already attractive to people. For example, over the last quarter, over 70% of all Oxy people participated in at least one kind of training. I believe this is a significant result, considering that we have over 350 people at the moment.
The main reason behind such a high engagement rate would probably be the overall culture at the company. Furthermore, at some point, a mob mentality comes into play. When the vast majority of people participate in training, conferences, etc, others might start feeling left out, a FOMO feeling of some sort.
Furthermore, the variety of the training also helps. Our colleagues can find at least several training topics that are appealing to them, so it’s easier to attract and get them engaged.
🔵 Do you have any success stories of people who managed to grow internally? What were the key reasons for growth?
We have many examples of both vertical and horizontal growth. Each of them has displayed different skills and qualities that led them to advance their careers, so it isn’t easy to describe all of the cases. Some have shown adaptability. Others – just straight up had a great learning curve and managed to hone their skills.
We launched a career ambassador initiative to help inspire other people for career growth. They can meet other employees willing to advance their careers, discuss growth opportunities, and share their experiences and success stories. We want to inspire people to escape their comfort zone and move on to the next zone – the learning zone.
🔵 What is the learning zone model?
The Learning Zone Model’ was developed by Tom Senninger, a German Educator and Adventurer, based on the Lev Vygotsky Zone of Proximal Development. The model encourages us to see positive experiences as learning experiences and helps individuals to understand and expand their boundaries and ‘comfort zones.
🔵 Could you share the most popular or successful training topics?
Effective Communication, Public Speaking, and Problem Solving. These topics cover some of the core competencies of the nearest future, or should we say present already?
Entain Baltics & Nordics is the largest iGaming operator in the Baltics with an ambition to expand well beyond, becoming one of the leading online gaming companies in other regions of Europe as well. The company offers iGaming products through many of its brands and is a truly diverse company with more than 720 people from more than 15 countries working from 7 different offices all across Europe.
We talked to Oleg Karpušenko, the head of the HR department at Entain Baltics & Nordics, about how to build a great company culture that values diversity and inclusiveness and what are the essential elements for creating a friendly and down-to-earth company culture.
🔵 Let’s start with the first question. What exactly does Entain Baltics & Nordics do?
Previously known as Enlabs we are now known as Entain Baltics & Nordics and we represent the iGaming industry, which is well developed in the Baltics. We’ve been in this business for nearly twenty years by now, ever since 2006.
We offer our customers five key products.
Online casino with a variety of games.
Live casino with an actual dealer on the other side of the screen who communicates with players.
Sportsbook, where it is possible to bet mostly on sports, but on specific occasions – also on elections, Eurovision, Academy Awards, etc.
We have a variety of brands with different products. “Optibet” and “Ninja Casino” are the biggest ones which perhaps you might have heard of. In total, we have eight brands as part of our company portfolio.
Essentially, we’re offering the purest form of entertainment. Compared to many illegal operators, which don’t have a license to operate on the market, we operate in the licensed and regulated markets with governmental institutions supervising and controlling our operations. We are on good terms and relations with these institutions, and we comply with every market’s rules and regulations.
We have also introduced different programs to address customer protection issues, and we have a department where our employees track the behaviour of players. If we see abnormalities, for example, someone is playing and losing non-stop, then we act upon it and limit or even restrict their activity. We have always said that we are up for fun, and as soon as the element of fun for our customers disappears, no one is winning.
🔵 Entain Baltics & Nordics operates globally, with offices in Tallinn, Riga, Marbella, Vilnius, Helsinki, Stockholm, and Valletta. In your opinion, what are the biggest advantages of a diverse workplace?
There are many aspects to it, but one peculiar thing is that a team consisting of diverse people will definitely help create better results, translating them into success for the company.
It has happened organically for us. There’s a reason why we have an office in all those locations. Having those gives us many opportunities and advantages. For example, people get to travel between different offices, change their environment, meet other people and exchange ideas.
🔵 What steps have you taken in your organisation to make Entain Baltics & Nordics a diverse and inclusive workplace?
Firstly, the decisions which have shaped Entain Baltics & Nordics into what it is today are because of actions the company has executed from top to bottom. One of the main key success factors is our CEO George Ustinov who has always supported all the crucial changes and trusted me as Head of HR as well as an entire function of HR and what it can bring to the table. There are quite many companies where CEOs see HR function only as a cost or as an administrative function tasked only with preparing employment contracts and doing the paperwork. I am happy and proud to say this is not the case with us.
We would never prefer to hire people from one specific country/region, only because it’s harder for us to relocate them or have a prejudice that they will not perform well. Sadly, if we look at this aspect broader, I think this kind of mindset seemingly exists in the heads of directors of departments and sometimes even CEOs. We have infused our philosophy and attitude into everyone within our company. That’s the first layer of diversity at our company.
Because of this trust from the top and a heavy support from my HR team, as well as fellow peers (heads of departments), we built the HR function the way I thought it had to function in the company. There is no internal company “culture” where there is a need to receive a formal approval for every little thing. I have heard and witnessed myself, from my previous experience, that in other companies there is a very high level of bureaucracy and over-formalised twenty-five layers of approvals to manage even the simplest things. This requires to go through unnecessarily plenty of approval stages, making it hard to get things done fast and efficiently.
Every day in our company we make an utmost effort to treat our people like they would want to be treated – we actually listen to them and make an effort to satisfy their needs when/if possible. We have built a very collective and friendly team where people communicate easily, openly and transparently. Yes, there is a certain hierarchy and a rational, logical, efficient organisational structure, but there aren’t too many unnecessary hierarchical levels which usually tend to complicate things. All our heads of departments/functions are friendly, down-to-earth, helpful, approachable and supportive. We do operate an “Open Doors” policy and, for example, if a junior level employee needs to talk to our CEO, they can just come in and do that. No need to “apply for an appointment” or operate other silly corporate “bs”.
Four and a half years ago, when I joined the company, we had under 200 employees. Today we are a Team of over 720 people. People choose to stay in the company and our employee turnover rate is healthy. Also other key HR KPIs such as overall engagement and motivation scores, as well as eNPS (Employee Net promoter score) are very good. This growth of the business and actual HR KPIs allow me to believe that everything I have just described about our culture, diversity, and inclusiveness is working in real life and correlates with reality and is just not existing in my utopian imagination.
🔵 In your opinion, why is diversity and inclusion in the workplace important?
Ultimately, it gives people the opportunity and an environment where they feel good, safe and protected. HR department employees, with a strong support of other heads of departments, are actively participating in creating this environment. The more diversity and inclusivity initiatives we do, the more present and happy people we get to have in our company. This directly translates into their output and performance and this in turn – directly into the company’s results and success.
I will gladly give another example of how we embrace, promote and celebrate diversity in our company. June, as you probably know, was the worldwide month of Pride celebration. For the first time in the history of our company this year we started talking candidly and openly about this topic with our employees, inviting the director of the LGBT Association in Estonia to discuss this topic during an open forum.
My logic is telling me – even if it is just one person who feels unsafe or insecure, and the same person sees or notices this effort from the company, my guess is that this person would think, “Okay, that’s good to know – I’m actually working in a company where they accept you being gay, lesbian, queer or transgender.”. If, let’s imagine, this employee comes back to their family and friends, and says “You know what? I am working in this awesome 21st century-minded company where they openly talk about these things!”, then for us in HR it is totally and completely worth our entire effort.
We are also aware and are openly discussing aspects where we know we are not exactly the best example when it comes to diversity. For instance, if I look at the top management team and the percentage of females represented on that level – I know for sure there is still room for improvement for us. And this is the exciting bit right here – we are aware where we can be better, and we are planning to work on that front to ensure higher gender equality and representation.
🔵 What metrics do you have in place to measure the success of your inclusiveness in the company?
We have quite a lot of metrics. Firstly, we have our key HR KPIs. We are constantly measuring and tracking our employee turnover rate (monthly, annual, voluntary, involuntary, etc.). We also consistently track our employee engagement scores, as well as eNPS. If we’re looking at more particular metrics, we have identified and set some specific diversity-related metrics, for instance, percentage of gender split.
Few other KPIs are related to pay equality. On that front – we have just done our internal analysis, and we are quite pleased with our findings. What is super important in my opinion is to measure those KPIs regularly, not doing an employee engagement survey once per year as some other companies still do. And this is exactly what we do in Entain – we follow and track our HR KPIs on a monthly, sometimes even on a weekly basis.
🔵 That’s an excellent thing! I’ve heard about companies doing their employee satisfaction surveys only once per year, usually during Christmas when everyone is happy because they received a bonus. That means they’re distorting reality.
The drawback in this situation is that most likely people in HR or heads of departments get a very tiny glimpse into employee satisfaction. They know how people felt on that specific day, once per year, giving them no valuable insights over the longer term.
We in our company are using an awesome HR tool called Officevibe, which enables us to track daily/weekly/monthly engagement rates and satisfaction, and measures happiness, relationships with peers, and a bunch of other relevant aspects. It allows employees to answer the questions completely anonymously.
Check out Entain Baltics & Nordicscareer page and open positions:
🔵 Could you name the essential insights, conclusions, or takeaways you’ve learned from the process of building a diverse and inclusive workplace?
I think the key to success here is actually quite simple: to genuinely, truthfully like and want to take care of people. Every time someone approaches you with an issue, question or complaint, it is essential to find the time and opportunity to listen to this person, give advice or consult, and help find a solution. It is vital to pay attention to your people. And the truth is quite sour in my opinion – if you are busy once and do not have time for that colleague the next time – very likely they will not come back to you. Ever.
I am hopeful that this behaviour of mine, and actions – the way I have been treating our employees throughout the years – have been noticed by my peers, superiors, subordinates, fellow colleagues, and that they have been inspired by it and have also adopted this way of thinking and the mindset of how people have to be treated in the organisation.
One more thing I will gladly share with you on a closing note – in order to build a diverse and inclusive workplace – you need to have a clear understanding, plan and a roadmap which combined will answer all of these questions: why do you want to build such an environment? What advantages will it give you? Do you have your CEO’s and colleagues’ back for it? Do you have the tools and resources for it? Are you sure it will be sustainable in your organisation? And most importantly – are people ready for it? If you have an answer for the majority of these questions – brace yourself and get ready for the journey! And I promise you it will be a very exciting and exhilarating one!
The trend in the IT market has remained the same over the past few years: the talents have the upper hand in the negotiation. Since there are more open positions than available talent, companies are implementing academies, growth & development plans, and developing internal talent to eventually fill senior positions. Oxylabs, a tech company providing web-scraping infrastructure, has faced these challenges first-hand.
Over the past three years, Oxylabs launched several new products, attracted the attention of Fortune 500 companies, and managed to double its headcount. In the interview, Monika Gerybaite, Web Product Owner, explains how their company tackled the industry-wide challenges and worked to maintain rapid growth.
🔵 How would you describe Oxylabs as a company? What is so unique about it?
Well, what surprised me the most was how much freedom Oxylabs offered. There is a lot of encouragement to create new products or try new technologies, not to mention professional growth opportunities. As you might imagine, not many companies that work directly with Fortune 500 companies can allow themselves to depart from their successful products.
But I would consider our willingness to experiment and openness to failure to be our main reason for success. We have a relatively open market to experiment with, and public data isn’t being used to its full potential yet. It’s a big motivator to have an entire market we can conquer with enough innovation.
🔵 So you consider the freedom to experiment the main strength of the company? What are some other features about the organization that makes you proud?
Besides freedom, it has to be the people. Competitive salaries are a must these days, but having a team you can completely trust and share the same passion for new ideas and their implementation is exceptional. We are all different in our personalities but united in a desire to experiment and try something new together. Being this diverse yet tightly connected allows us to learn from each other, find inspiration, and keep exceeding ourselves.
Oxylabs, as an organization, has a culture that supports growth. Individuals are empowered to do what they can while striving to do better. A big kudos goes to our HR department, who have supported us every step and helped us grow continuously.
🔵 What’s Oxylabs’ position when it comes to people? How do you invest in people & company culture more broadly?
We love our people here, and it’s not an overstatement. Even the executives support individuals and teams, as they understand that it’s our most valuable resource. We are an industry-leading and rapidly-growing company based in Lithuania, where the pool of talents is relatively limited. Therefore, we must treat and nurture each individual as best as we can.
This reflects the overall work environment, as everyone brings their best to the table. We have a strong foundation of what Oxylabs is about and build upon it by learning from our talents, giving them all the resources they need, and keeping processes fluid.
By prioritizing the employees, we as an organization can identify areas for improvement and grow simultaneously. Because of that, we have a high retention rate, and our colleagues have a lot of growth opportunities, like being promoted or pivoting to other positions.
🔵 What about personal & team growth? You mentioned people grow, but what are the means to achieve it?
I consider feedback culture as a key factor for growth. We allow people to fail and share feedback in a safe setting, and through this, we nurture growth. Other tools for personal development are relatively common, like training budget and library for various topics.
On top of that, we seek to grow employees to managerial or senior positions. For example, seeing a motivated employee with a potential for such a role, we aim to provide them with the necessary training to develop their skills as team leaders and help prepare them as best as we can.
Overall, we, as direct managers, also create a strong sense of ownership in our teams. When faced with a market with lots of untapped potential, we tend to trust each other’s decision-making, thus making the ideal environment for trying, failing, and getting up again. Growth comes naturally when you combine a challenging environment, colleague support, and the ability to learn from your mistakes.
🔵 How do you keep the team aligned and moving in the right direction? How much autonomy do the employees have when setting goals?
We use an Objectives and Key Results (OKR) framework. It lets us combine company-level strategic direction with team-level initiatives, and everyone is welcome to propose their ideas for the next quarter. This is yet another thing that makes me love Oxylabs – there is no micromanagement, and teams themselves get to decide what will make the most impact.
As we live in a fast-paced tech world, we have no choice but to believe that our employees know best. Setting a direction based on data and trends and then putting the “how” in their hands lets us stay on course and achieve more.
🔵 What risks come with the power of decision-making and personal ownership over tasks?
In my experience, ownership can easily be overdone. Some people want to do everything exactly right and try doing it by themselves. Others start neglecting feedback or overthinking the solutions. Caring too much can be just as harmful as not caring enough, and in such cases, any bump often leads to fear of mistakes, losing confidence, and taking the failure personally.
To minimize these risks we form cross-functional squads with dedicated CEOs and CTOs in the form of Product Owners and Tech Leads. They keep our processes smooth, overlook the whole picture and are accountable for critical decisions. So far, it has been working out well, and we believe it maximizes the potential of our teams.
🔵 Oxylabs being a tech company, how do you keep up with the changing trends in technology?
First and foremost, I would say that not every new trend needs to be followed immediately. Compromises drive technological advancement, so it’s important to realize when it is worth chasing the latest trends. Otherwise, tech companies would spend most of their time adapting to new systems instead of developing new products.
We tend to choose technology by its maintainability, efficiency, ease of adoption, community & support, and the situation in the hiring market. Although new solutions are incorporated all the time, the core needs to be more stable to keep our products fast, reliable, and secure. For us, something like Golang is a perfect choice.
🔵 What’s your process for hiring new talent?
Again, we have to thank our HR department for this one. We have a strong team of recruiters who somehow always manage to find people who are not only talented but also an excellent cultural fit for our team.
Simply put, the hiring process is similar to many other companies. When we see a need for a specific professional, we start looking into it. We might look into internal talents, seek referrals, or search in the hiring market.
Usually, we adjust the process for each position, but we always try to ensure the candidates can show their skills and meet the team.
In my case, I mostly hire developers. We incorporate live coding, coffee meetings with someone from the team, and office tours into our flow. However, what makes the process extraordinary is my team. They give great feedback on candidates’ technical skills and can offer real-life examples of what challenges they face and how our growth culture reflects in their daily work.
Typically, exciting projects, a culture with a deep focus on growth, and learning are the key priorities people look for, so I’m glad we can offer exactly that.
Perforce Software (previously ZeroTurnaround) is the leading provider of enterprise-scale software for technology developers and development operations teams. Their services are for teams who require productivity, visibility, and scale throughout all phases of the development lifecycle.
We interviewed Hannes Linno, Director of Software Engineering, who told us about the maturity of the DevOps field and how Perforce’s innovation helps developers around the world work smarter. Among other things, we talked about career opportunities in a team consisting mainly of senior level engineers and the challenges of developing a range of products in various stages of maturity.
🔵 ZeroTurnaround originally developed JRebel and XRebel before being acquired by Perforce back in 2017. What organisational changes, if any, did the acquisition bring as both products are still developed in Estonia?
After the acquisition, Estonia has become the European strategic development centre for Perforce, a talent hub for multiple products. In Estonia, we went from being a Java-only company to a company that offers tools for the entire DevOps cycle.
The acquisition brought organisational changes, as would be expected, but Rebels are still a key part of the Perforce family. However, the product portfolio here keeps growing, as does Perforce globally, via new acquisitions. Our newest acquisition is Puppet, a leading software configuration management tool.
🔵 As you mentioned, Perforce is building many products for the DevOps field. Before we dive into more details, could you clarify what you mean by DevOps in your context?
To answer this question, I would start with what it is not. In recent years there has been a huge increase in job openings for DevOps engineers. Sadly, it is often simply considered a nicer name for system and application administrators when more and more infrastructure orchestration is done via coding and scripting. In reality, DevOps is a wider area, so it is not simply taking care of servers and infrastructure on public clouds or on-premise infrastructure.
So, what is DevOps? It involves Development and Operations tools and processes covering the full spectrum of areas from product planning, development and quality control to execution and stability in production environments.
DevOps is totally focused on doing things smarter and automating wherever possible to have higher quality and shorter development cycles. While DevOps as an area includes both tools and processes, Perforce’s focus is on building the best tools that support DevOps processes.
Our product portfolio already covers all main phases of the DevOps cycle, so we have tools for planning, development, quality control and operating customer solutions.
🔵 How mature is the DevOps market currently and where it is heading in the next few years?
In software development, the digitalization wave is still picking up speed immensely. In Estonia, we are used to everything being digitalized, but the rest of the world is still lagging behind.
In the next several years, more and more traditional companies must increase their IT investments to keep up with stiff competition. To manage the extra complexity, companies that want to remain relevant in ten years must increasingly focus on the full cycle of the DevOps flow.
We can already see the huge gap in the available software engineering workforce and increasing demands will only add to the pressure. In addition to growing digitalization, the new emerging technologies like AI, virtual reality and quantum computing increase the complexity to the next level.
This means that development and operations must improve automation so that developers work smarter and spend less time doing repetitive tasks. Continuing in the same way as we have built software so far is not possible. There are simply not enough software engineers in the world.
At Perforce our focus is to build tools that aid software engineers (developers, QA, system administrators, and tech support) to decrease development time and ensure the quality of the results.
🔵 Who are the users of your products?
At Perforce, we are building tools for other engineers. I would say it is a unique opportunity because, often, we are solving problems that most developers, including ourselves, are facing.
Our engineers have access to all the tools we are building in-house, allowing our employees to work together across products to find insights and provide quick feedback on what to improve. Whether it is about the functionality, usability or simply the documentation that is available for using the products and tools. It also allows us to build the features that fill the gaps between our different products so that the full cycle of tools works together efficiently.
Having a wide selection of products in our portfolio enables us to focus on areas that otherwise could fall between different products or solutions, especially where the market is too small for anyone wanting to invest there. In other words, we fill the gaps to save our customers time, money and reduce stress!
When speaking to our candidates, we often hear that they are coming from industries where the company’s purpose is not interesting for them, or they don’t really understand the problem their product is trying to solve. In our case, it is the opposite: Most engineers love the area they are working in and are eager to have better tools that help them work smarter.
🔵 Let’s talk a little about your organisation. What best describes your engineering teams?
Our teams are mainly built around senior level engineers. The advantage is that even if a team member has been in the industry for 10 or 20 years, they still have interesting challenges and can continue their learning path, as they can discuss the issues and solutions with like-minded people. It allows our teams to be agile, move faster, make quicker decisions and have the greatest innovation potential.
We also try to focus our benefits package on senior engineers. The emphasis is on work-life balance and extra time off because we know how important it is to take time for yourself or spend it with your family and friends. Happy people are best positioned to create innovation.
People and teams have a lot of independence and trust. We also have flexitime where each person manages their own working time, and each team can agree what is the best work routine for their team, like how many meetings they want to have, what kind of meetings, how much office time and what are the team’s working hours in general.
🔵 What kind of technologies can one expect to work with when joining Perforce?
As we have a wide range of products in various stages of maturity, we offer interesting challenges for different tastes.
We have products (such as Gliffy) that are end-user facing, where the focus is on usability and clean design. Then we have products where developers must work on deep tech and solve problems on a very low level, close to operating system features, like Rebel products that interact with code on the compilation level, to make it smoother and faster to execute.
We also contribute a lot to open source communities by addressing all kinds of unexpected user cases and problems. In relation to open source, not many people know that Zend, the trusted tool for PHP developers, is also developed by us. And at the same time, specifically for the semiconductor industry, we are developing an IP lifecycle management solution – Methodics.
🔵 What kind of career opportunities does Perforce offer?
Having such a wide stack of technologies provides numerous opportunities for long term growth for our people. It is common that if an engineer would like to work on a different product or with a new tech stack, they will receive support from their managers on finding another project within Perforce.
The experience we have is that people with long tenure want to stay in the company, as they love our culture and benefits, but simply want a new challenge and continue improving their skillset. And the only opportunity is not just moving between projects and technologies – since we are growing rapidly, we also have many opportunities to grow from engineering roles to management roles.
🔵 Could you briefly describe your hiring process? Do you have any tips to be successful in the process?
After an initial quick meet and greet on the phone with our recruiter, we typically have a more in-depth interview where we look for the technical knowledge needed for the position. Assuming that goes successfully, there is a meeting with the team and the direct manager.
My primary advice is to do your research about the product and the company. The interview process is not there to find your weaknesses, but rather to see where your skillset will best advance the Perforce vision. We are looking for people who are genuinely interested in our products and the problems they are there to solve.
Hiring is currently a red-hot subject in almost any industry, but even more so in the IT sector, where there never seems to be enough talent. Finnish tech companies are therefore looking beyond the country borders to find a sufficient number of specialists.
That’s where Wefind IT comes into play with its hiring solutions geared towards attracting technical talent in the Eastern European region, especially Russia. We interviewed Mikhail Kotsik, Technical Director, and Ainura Kiviniemi, Head of Sales & Marketing, to find out how they can help with building remote product teams or relocating talent to Finland.
🔵 The shortage of talent has paved the way for many freelance, remote, relocation or nearshoring service providers. How does Wefind IT fit into this picture? What services do you offer?
Ainura: In short, Wefind IT offers comprehensive HR & recruitment services for Finnish companies looking for IT talent. We feel that we are an exact solution to the ongoing hiring problems in the IT industry, especially when a company is open to working with English-speaking remote engineering teams.
Our motto is “We bring international IT talents to you!” and that is precisely what we do. We have built a talent pool across Eastern Europe, working in software development, cloud consulting, and data engineering. Our services include hiring these specialists for part-time and full-time positions, subcontracting project work, IT consulting and direct recruitment.
🔵 From which countries does Wefind IT search for talent?
Mikhail: We have recruiting partners in Russia, which is a breeding ground for top professionals, but we do not necessarily limit ourselves geographically.
🔵 Do you focus more on providing talent for temporary (project-based) or permanent positions? How about relocating talent?
Ainura: We always tailor the recruitment solutions to the client’s needs as hiring challenges are never alike. Our focus is on providing full-time specialists for remote/project-based positions, but this might not always be the best fit. For example, to boost internal communication, some employers only hire talent that can participate in team meetings in person. As a full-service recruitment provider, we can help clients in those situations as well.
A significant factor is what candidates we manage to attract for a given position and whether they prefer to work remotely or can, in fact, travel or relocate to Finland. To summarize – both options are possible. We serve the client based on their needs and candidates we can find on the market.
Ainura: On average, the search for talent takes about 2-3 weeks, but the record time for finding a suitable candidate is only a couple of days. The timeline mostly depends on the required seniority – highly qualified specialists are more likely to need headhunting as they usually don’t look for new opportunities themselves.
When looking for a specialist, we utilize our significant proprietary talent database, consisting of experts we have already worked with before. Additionally, we publish the vacancy on the leading job boards in the region & on social media, with our in-house HR manager helping to sort the candidates.
🔵 Mikhail, let’s talk a bit about your talent pool’s technical qualifications. Does Wefind IT cover all the prevalent modern technologies? What are the most requested skills from your clients?
Mikhail: I think it’s important to distinguish between the most popular and most requested technologies. Modern technologies are not always among the most requested from clients.
Usually, the best developers spend a lot of time pursuing excellence in modern technologies. They also invest a lot of time to keep their knowledge up to date. So it is usually much easier to find a developer proficient in a fancy modern technology than an expert in a legacy enterprise solution.
In most cases, we successfully find the requested developer. But it’s important to keep in mind that some skills are more popular than others between talents. The most popular technologies at this moment probably don’t come as a surprise: Java, PHP, GoLang, React, ReactNative, VueJS, and AWS.
🔵 How do you screen talent’s technical skills beforehand? For example, do you have technical assignments?
Mikhail: We always follow the clients’ standards for technical assignments, as the developers become part of their team. So we cover all assignments and interview rounds the client requires to make sure the candidate is indeed a good fit for a position.
However, I want to stress that ideally, the hiring process shouldn’t take too long in the current market conditions because developers sometimes get 3-5 offers at once. The faster employers have an advantage.
🔵 What have been the most complex projects that Wefind IT has carried out?
Mikhail: I believe that with a correct process, everything is possible. So far, the most complex project has been creating a team from scratch for a huge banking project at the intersection of cryptocurrencies and the modern banking system.
🔵 What recruitment trends currently have the biggest impact on your operations?
Mikhail: The coronavirus and continuously growing need for IT specialists forces companies to rethink their work arrangements. They have to adapt to remote work, which certainly is a positive trend from our point of view. Also, the Finnish educational system clearly doesn’t satisfy the market demand for technical talent, and it’s unclear when the situation will improve.
Ainura: When talking to the clients, it sometimes feels like all senior IT talents are already working for the biggest IT companies in Finland and enjoying comforting salaries with great company benefits. As a smaller tech company, it might be difficult to compete in that environment. However, smaller players still need the same level of professionalism to develop their products or lead their tech department. This is where we can help by pitching the employer to our senior specialists.
🔵 Based on your experience, is it challenging for employers to start working with international talent? For example, companies might have to deal with translating all the documentation into English.
Mikhail: Seriously, the only problem is time zones. 😉 I think keeping technical documentation and comments in English is a widely adopted best practice by now. It is mauvais ton to have comments in the local language. Of course, it goes both ways, so we have also implemented a professional-level English test in our recruitment process to verify talents’ abilities.
🔵 If everything sounds good so far, where can you learn more about Wefind IT and how to get started?
Ainura: The easiest way to learn more about our services is to look at our website. Additionally, you can send us an inquiry via email or LinkedIn.
Starting the process is easy and risk-free. Initially, we map the hiring requirements with the client. After we have completed the talent search, we present the client a multitude of options. We use a success fee pricing model for worry-free hiring – this means the process is entirely free of charge until the client finds and hires a suitable candidate.
Having raised over $100M, Glia is poised to join the ranks of Estonia’s greats and do for businesses what Skype did for personal communication.
2020 tested everyone and everything in ways we didn’t think anyone needed to be tested. Among those acing all the tests has been Glia, a digital-first customer service technology provider with offices in Tallinn, Tartu, and NYC.
Glia’s award-winning, patented technology empowers businesses to communicate with their customers seamlessly. Frictionless customer service is a must-have even in the most uneventful times. But in a pandemic? When no one wants to stroll down to the bank or send another email that starts with “hope this finds you well”? Essential.
Enabling pandemic-proof customer service experiences catapulted Glia’s revenues up by 150% in 2020. It also led to an influx of $78M in funding in early 2021, making Glia lucky number 7 among Estonia’s best-funded startups.
But it’s not luck that got Glia where it is today. The company has been perfecting digital communication for customer-business interactions since 2012, with 9 of Finovate’s Best of Showtrophies under its belt already. The pandemic just proved to be an accelerator on their trajectory to tech superstardom.
Like fellow tech giant and trailblazer Skype, Glia is following the time-honored Estonian tradition of using technology to reinvent communication. Their easy-to-integrate technology allows their clients (mostly banks, credit unions, and insurers) to communicate with customers through various channels — from website to chat to video to CoBrowsing — while making it feel like one uninterrupted interaction.
Hassle-free interactions that don’t have you on hold with the bank for hours, desperately pressing 1 to make the nightmare end? It’s not hard to see the appeal.
And indeed — growing fast to meet the demand and loaded with fresh funding, Glia is ready to give new meaning to the word scale. (As in, on a scale of 1-10 they’re hiring at a 10, from all over the globe.)
The game-changing people behind the game-changing tech
Glia’s ahead-of-the-curve approach to Digital Customer Service is rooted in the very basic human need to simplify interactions between organizations and people. People, unsurprisingly, are also at the core of the company’s success.
As Nate Meeks, VP of Strategic Initiatives, points out: “Great technology means little without great people to support it.”
Those would be the unstoppable Glianeers. Glia comes from the Greek word for glue and is, in a vast oversimplification of the underlying neuroscience, the glue that holds the nervous system together. Glianeers, quite fittingly, are the glue that holds Glia together.
Nate puts it in more simple terms: “Glianeers are exceptional.”
And while any company might make that claim about their people, Nate brings the receipts. “Many companies are more concerned with hiring at speed than helping candidates find the best place to build their careers. At Glia, we focus on each candidate. Sometimes that means turning down qualified candidates that just aren’t a fit for our culture.”
Beyond this two-way-street approach to hiring, actionable core values, open communication, and fierce collaboration make Glia a great place to work. 97% of Glianeers say so themselves, which is particularly impressive when you compare it to a 59% average at other companies.
Glia’s big-picture view of what makes a team WOW-worthy continues well past the hiring process. Engineering Manager Patricia Goh and Software Engineer Gabriel Kuslap both point out that every Glianeer can clearly see the value they create for the company. “Engineers start and end their day knowing exactly why they are doing their assigned tickets and how that fits into the bigger picture, quarterly and annually,” Patricia says. “It is apparent to us how we have a direct impact on a product that is used by millions, from our daily code deployments.”
Gabriel agrees. “When working on a feature, knowing the reasoning behind it is essential,” he says. “Finding the answers to questions like ‘Why is this needed now?’ and ‘What are the alternatives to the proposed solution?’ helps both the engineer and the quality of the product. Engineers should invest their time in solutions that have a positive impact on the business and the users of the product. At Glia, a considerable amount of time is spent on planning and reasoning about work that needs to be done. This, in turn, results in a higher-quality, more maintainable code base.”
Glia’s 2021 to-do list: hire you
Speaking of a maintainable base, Nate doesn’t beat around the bush when it comes to Glia’s 2021 plans. “One of our biggest priorities is growing our team while maintaining our amazing culture,” he says.
Already working with massive players like Deutsche Bank and BNP Paribas, Glia is well on its way to becoming the next household name in digital-first customer service. To that end, expanding the engineering teams in Tartu and Tallinn is one major focus for 2021. Much like the rest of the team, Gabriel is ready to welcome new co-workers into the mix. “New people bring a lot of cool new energy and ideas to the company,” he says.
Glia rocked 2020 and is set to do it again in 2021. If you’re looking for the perfect place to channel your energy and ideas, become a Glianeer to reinvent how companies communicate with people in the digital world.