Customer Success Manager

How you'll be contributing to Accurx as a Customer Success Manager... As Accurx has become the go-to communication software in healthcare, our customer base is growing. We have a broad range of customers including GP surgeries, NHS commissioning bodies, hospitals, private healthcare organisations, charities and pharmaceutical companies, each with their own needs and goals. The key to our future success will be to ensure that Accurx is known for enabling our customers to achieve their goals, sustaining deep relationships and delivering great service. Our Customer Success Managers (CSMs) are the first point of contact for all our commissioning customers' needs. CSMs cover inbound requests and are also proactive to establish a program of engagement for each major customer. They ensure that relevant stakeholders are up to date with progress throughout the lifetime of the contract - from onboarding and implementation through to contract renewal and account growth - and have the relevant information to track progress towards their goals. CSMs help establish an understanding of the value Accurx is delivering to the customer. Where needed, Customer Success Managers bring together key teams from across Accurx to help our customers with specific needs. They work closely with…