Services Strategy, Planning and Insights Lead

At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Just like Lego blocks, what our customers can build with Airtable is virtually limitless. This opens up all sorts of exciting possibilities to address mission critical work for any type of business, and our Customer Success Group works across the market to deliver differentiated solutions that meet their unique needs. Airtable’s addressable market is substantial and we’re only scratching the surface of the impact we can deliver to our customers.  As part of the Customer Success Group (CSG) Strategy, Planning, and Insights team, you’ll cover our Professional Services business (inclusive of Services Partners) to drive insight through hypothesis driven analysis, support annual and quarterly planning, define north star and scorecard Professional Services metrics, and create scalable reporting across key Professional Services measures to continuously interrogate root-causes and find opportunities to optimize our go-to-market motions and monetization across Services, Sales, and Customer Success teams and across customer geographies and industries. There is a lot of building to do. We’re looking for folks who know what good looks like, but who are flexible, resourceful, collaborative and really excited to join us on…