Customer Support Specialist

We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our ride hailing and food delivery businesses. The position would be based from our office in Vienna, Austria. Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.About usWith over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! About the roleAs a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience. Your daily adventures will include:

• Responding to customer issues both in-person, by phone and e-mailtext