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Coolbet, pioneers in responsible and innovative gaming, makes a unique mark in the industry.

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With $8M in funding, Coolbet is redefining the betting experience by personalizing odds compilation in the crowded market.

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Located in Tallinn, Coolbet's head office is staffed with a culturally rich team of 100 employees, fostering a nurturing work environment.

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As Coolbet's Customer Support Specialist, engage with international clients, ensuring stellar service by using authentic communication, not scripts.

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Bring your fluency in written and spoken Spanish and English to excel in customer interactions and provide outstanding support.

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The position offers a balanced night shift schedule of 4 nights on/4 nights off, facilitating work-life harmony.

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Enjoy 38 days of vacation, flexible hours, monthly health compensations, training programs, and a vibrant, dog-friendly office.

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Join a collaborative, equal-opportunity workplace that values your unique traits, fostering growth in a global team.

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Be part of legendary company events and network with colleagues in an organizational culture that celebrates collective successes.

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Contribute to Coolbet's growth in the USA markets while playing a key role in a company pushing boundaries for a better gaming experience.

Spanish Customer Support Specialist

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About the role

The Job in a NutshellCoolbet is seeking for a positive, service-minded Customer Support Specialist to work with our Mexican, Chilean, Peruvian, Ecuadorian, European, and Canadian customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better judgment to avoid sounding robotic. Collaborate with other departments to solve queries, confirming data from different sources. In our team, you will have the potential to learn and achieve a lot, simply by taking initiative. Join us and make a difference! A Sneak Peek into Your Role

Helping our customers via chat and e-mail, they are cool, but some need more attention than others. The coolest part of the role is using your better judgment and not sounding robotic.
Working with other departments to solve customer queries requires confirming data from different sources to determine what would be the accurate outcome.
Working night shifts with a schedule of 4 nights on / 4 nights off. You’re good at
Excellent in Spanish and English, both written and spoken.
Being service-minded and having a positive attitude. We like to laugh and have fun, so be ready for it!