NB EMEA Customer Service Agent with Portuguese+Spanish (39 hours)

New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.   We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.   We´re Curious: Proactive approach to problem-solving and a “can do” attitude.   We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way  
• You can put yourself in our customers’ shoes, analyze their problems and offer them individual solutions  
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media  
• Developing a sound understanding of the products and services offered by our client