Customer Success Manager (SaaS) - Madrid

Deepki, leading the way in ESG SaaS for real estate owners and accelerating the transition towards net zero and sustainability. We are looking for a Customer Success Manager to strengthen our Spanish team. You will be responsible for supporting our B2B customers in the use of our solution in order to ensure the best possible user experience. Starting date : May 2024 (flexible) Role, missions & responsibilities Within Deepki, the Customer Success Manager will take charge of, manage and support our customers in the deployment of our SaaS software. Ensure the retention and satisfaction of the customers in your portfolio :

• Project management during the initial implementation phase of the customer platform
• Configuration of the Deepki business application according to the customer's needs
• Analysis of customer data and drafting of deliverables (reporting, analyses, steering committee, energy balances, etc.)
• Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty
• Supporting our clients' CSR implementation projects, for example in the context of the application of Spanish or European regulations (e.g. European Taxonomy) **Supporting internal operational…