Sr. Application Support Engineer (with MS SQL knowledge)

Full job offer: https://www.indigroup.lt/darbo-pasiulymai/ase2b/ Position summary: We are looking for a Sr. Application Support Engineer, who will collaborate with multiple teams to develop practical solutions that meet customers’ business needs and ensure positive user experiences at every touchpoint. Your key role will involve reshaping traditional IT practices, assisting users and developers in overcoming operational challenges in cloud computing, creating and implementing automated solutions, managing operational emergencies and incidents, and constructing scalable and resilient cloud-native systems. Working closely with the Software Development and Cloud Engineers, your objective will be to deliver operational excellence, cost-effective services and solutions, and top-tier consultancy Your Day-to-Day:

• Offer technical application support to both internal and external users, addressing complex inquiries at a code level related to the function and usage of Bentley online services. This includes, but is not limited to, system configuration/setup, product functionality, issue analysis/resolution through reverse-engineering, and product enhancements.
• Assist globally distributed software development and QA teams in identifying optimal solutions and approaches for addressing challenges related to cloud-based services.
• Design, implement and maintain monitoring and alerting for various systems and services.
• Take part in the on-call duty rotations. Requirements: Proactive approach for…