Technical Support Specialist

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About the role

We're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 700 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7 millions units already sold in 200 countries. At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here. We're making the world of digital assets accessible and secure for everyone. Join the mission.Ledger Enterprise: Technical Support Specialist Location: Paris Reporting to: Director of Service Delivery Management Team: Global Operations Team

Primary Responsibilities

Technical Support: Respond to technical support requests from B2B clients. Ensure that issues are resolved in a timely and efficient manner.
Incident Investigation: Proactively investigate incidents by analyzing logs, system data, and other diagnostic tools. Collaborate with the Engineering team to identify root causes and implement immediate fixes.

People for
Customer Support
Interested to work in
Paris
Who specialize in
Customer Service & Support
And have following skills
QA & Testing or Project Management
We are looking to fill a
Full-time position
For talents with seniority
Mid-level
With a capacity of
40 hours per week
And we are happy to pay
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The story

Ledger is a leader in security and infrastructure solutions for cryptocurrencies and block-chain applications. We aim at securing the new disruptive class of crypto assets: Financial assets like cryptocurrencies or Initial Coin Offerings (ICOs), Data assets like sensors, Internet of Things(IoT) devices or machine to machine, and Digital identities.

There are

501 - 1000

employees in the company

1M to 3M

Company annual revenue

Offices

Located in Paris, Vierzon, New York, Zurich and Singapore, Ledger has a team of 300 professionals developing a variety of products and services to safeguard cryptocurrency assets for individuals and companies – including the Ledger hardware wallets line already sold in 200+ countries.