Dispatcher

We are looking for a colleague to join the Help Desk-Printec Romania team.If you want a stable job and to be part of a dynamic, well-organized team, with professional colleagues, from which you can learn and where you can develop professionally, come to our team!Responsibilities

• 1. Providing technical support by phone and e-mail to internal and external clients: taking, recording, diagnosing and resolving telephone calls; offers technical consultancy in order to solve the hardware and software incidents signaled by the client; report incidents to other departments involved; incident resolution tracking
• 2. Schedule interventions that involve traveling on site: sends for solving to the service engineers the incidents that require intervention to the client; acts as an interface between the client and the intervention team until the signaled problem is solved. Requirements
• Bachelor degree or in course of obtaining the degree,
• min 2 years of proven work experience as dispatcher or relevant position,
• Ability to offer online support for troubleshoot, test, repair and service technical equipment,
• Knowledge of IT related hardware,
• Tech-savvy and knowledge of Windows and Office Platforms,
• English literacy - medium level.