EDD Quality Assurance Team Lead

The EDD Quality Assurance Team Leadʼs responsibilities include:

• Lead a Financial Crime Quality Assurance team in the day to day delivery of quality assurance across CDD/EDD (Customer due diligence/Enhanced due diligence)
• Create weekly operating plans for the Financial Crime Quality Assurance team in line with quarterly / monthly strategies, and monitor progress against them.
• Support the team by removing blockers to their day to day work and being an initial point of escalation for issues and queries.
• Champion a focus on customer outcomes and regulatory breaches over following process steps.
• Ensure the Quality Assurance team takes a fair, objective and representative sample in line with Quality management policies.
• Manage the development of agents and balance of skills in QA, particularly in helping them to develop their understanding of quality and risks in financial crime domains.
• Provide oversight of the team’s work and arrange coaching and training for QA Analysts.
• Prepare reports on quality results, trends and themes - using your knowledge of financial crime to help an audience understand the risks.
• Monitor feedback loops to promote root cause improvement and remediation, in line with policy.