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Lead, Service Quality

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About the role

Key responsibilities
  • Actively participates in training junior team members following defined onboarding program.
  • Mentors junior team members performance and participate in their knowledge expansion.
  • Monitoring SQT conversation internally and externally, making notes, and giving feedback to the team members.
  • Making and monitoring shift schedules for the entire team.
  • Working on teams overall KPI’s, and along with Manager working on individual KPIs of each team member.
  • Working closely with the rest of MOPS to keep QoS on satisfied level.
  • Suggests Manager ways of improving tools, processes, reports, and alerts.
  • 30% of time to work as SQE on cases and quality monitoring:
    • Makes propositions for changes or modifications of routes for most optimal traffic delivery
    • Standard route performance monitoring.
    • Closely monitors customer-specific service quality and makes appropriate actions.
    • Uses all available resources (internal tools, database, and log files, etc.) effectively troubleshoots delivery problems. *
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Telesign is open for

  • People for
    Legal
  • Interested to work in
    Belgrade
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Lead
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

The story

Founded in 2005 by Darren Berkovitz, Ryan Disraeli, and Stacy Stubblefield, we connect, protect, and defend online experiences with sophisticated digital identity and programmable communications solutions.
There are

501 - 1000

employees in the company

100M to 500M

Company annual revenue

Offices

  • United States flagMarina del Rey
    Flexible hours
    Remote work
    Team events
Office imageOffice imageOffice image

Markets

Telesign provides Continuous Trust™ to leading global enterprises by connecting, protecting, and defending their digital identities.

Telesign is open for

  • People for
    Legal
  • Interested to work in
    Belgrade
  • We are looking to fill a
    Full-time position
  • For talents with seniority
    Lead
  • With a capacity of
    40 hours per week
  • And we are happy to pay
    Get the app to see

This job opening is already off the market.
Get the app or see similar offers.