Sr. Service Experience Consultant

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

• Serves as the primary point-of-contact for Client Services’ multiple support groups for customer impacting initiatives that have not migrated to a business as usual status.
• Business Enhancement Release NA Team - support the implementation of BER changes within the CS org
• The role also requires significant interaction in a number of broad areas with unique requirements that impact our NA clients and global processors. Understanding of Visa Processing preferred
• Performs all Client Services post-project analysis to identify customer trends and actions to prevent future customer impacts.