Customer Support Regional Lead

We are looking for a Regional Lead to join our Customer Support Leadership team. This person will play a primary role in actively reducing customer friction across our products. Let’s build cities for people, not cars together! About usWith over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity. We’re on a mission to make cities for people, not cars, and we need you to make it happen! About the roleYour daily adventures will include:

• Lead a large team of inhouse and Supplier people in pursuit of our Customer Support Purpose
• Providing customer experience feedback to the business so we can improve our products and services
• Solving customer issues and making it feel easy so customers continue to use our products and services
• Offering cost-efficiency - giving us financial credibility
• Delivering high levels of stakeholder engagement - giving us the credibility to influence the customer experience